[vc_row height=”large” us_bg_image_source=”media” us_bg_repeat=”no-repeat” us_bg_overlay_color=”#ffffff” el_class=”main-banner inner-banner”][vc_column width=”1/1″][vc_column_text]

Services & Support

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My Esri

[/vc_column_text][us_separator size=”small”][vc_row_inner columns_gap=”0rem” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afb%22%7D%7D” el_class=”no-br”][vc_column_inner width=”1/1″][vc_column_text el_class=”no-br text-52″]From technical support and professional services to training and managed
cloud — our NZ-based team is here to help.[/vc_column_text][/vc_column_inner][/vc_row_inner][us_separator size=”custom” height=”2rem”][us_btn label=”Contact Support” link=”%7B%22url%22%3A%22%23%22%7D” style=”4″ icon=”fas|chevron-right” iconpos=”right” el_class=”btn-yellow-hover”][us_btn label=”View Training” link=”%7B%22url%22%3A%22%23%22%7D” style=”4″ el_class=”btn-black-border”][us_separator size=”custom” height=”3rem” breakpoint_1_width=”1600px” breakpoint_1_height=”2.5rem” breakpoint_2_width=”768px” breakpoint_2_height=”1.5rem”][vc_row_inner columns_gap=”%7B%22default%22%3A%222rem%22%2C%22laptops%22%3A%221.5rem%22%2C%22tablets%22%3A%221.5rem%22%2C%22mobiles%22%3A%221.5rem%22%7D” el_class=”p-font-14 h3-small-mb a-black”][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]

Phone

+64 4 499 3500 | Mon–Fri, 8:30am – 5:00pm NZST[/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]

Email

support@eagle.co.nz | Response within 1 business day[/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]

Online

Submit a Case via My Esri Portal[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row us_bg_overlay_color=”#f1f1f1″][vc_column width=”1/1″][vc_column_text]

Support

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Get the help you need

[/vc_column_text][us_separator][vc_row_inner columns_gap=”%7B%22default%22%3A%223rem%22%2C%22laptops%22%3A%223rem%22%2C%22tablets%22%3A%223rem%22%2C%22mobiles%22%3A%221rem%22%7D” el_class=”no-br”][vc_column_inner width=”1/2″][vc_column_text]Multiple ways to access support from our NZ-based team of GIS and IT specialists.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][/vc_column_inner][/vc_row_inner][us_separator][vc_row_inner columns_gap=”1rem” css=”%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22animation-name%22%3A%22afb%22%7D%7D” el_class=”h3-font-28″][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22background-image%22%3A%22632%22%2C%22background-size%22%3A%22cover%22%2C%22background-repeat%22%3A%22no-repeat%22%7D%7D” width=”1/4″][vc_column_text]

Phone

[/vc_column_text][us_separator size=”custom” height=”7rem” breakpoint_1_width=”1600px” breakpoint_1_height=”6rem” breakpoint_2_width=”768px” breakpoint_2_height=”4rem”][vc_column_text]Get help from our NZ-based GIS and IT specialists for product issues and troubleshooting.[/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22background-image%22%3A%22633%22%2C%22background-size%22%3A%22cover%22%2C%22background-repeat%22%3A%22no-repeat%22%7D%7D” width=”1/4″][vc_column_text]

Knowledge Base

[/vc_column_text][us_separator size=”custom” height=”7rem” breakpoint_1_width=”1600px” breakpoint_1_height=”6rem” breakpoint_2_width=”768px” breakpoint_2_height=”4rem”][vc_column_text]Browse technical articles, how-tos, and best practices from our support team.[/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22background-image%22%3A%22634%22%2C%22background-size%22%3A%22cover%22%2C%22background-repeat%22%3A%22no-repeat%22%7D%7D” width=”1/4″][vc_column_text]

My Esri

[/vc_column_text][us_separator size=”custom” height=”7rem” breakpoint_1_width=”1600px” breakpoint_1_height=”6rem” breakpoint_2_width=”768px” breakpoint_2_height=”4rem”][vc_column_text]Access your Esri account, downloads, licensing, and support cases online.[/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22background-image%22%3A%22635%22%2C%22background-size%22%3A%22cover%22%2C%22background-repeat%22%3A%22no-repeat%22%7D%7D” width=”1/4″][vc_column_text]

Training

[/vc_column_text][us_separator size=”custom” height=”7rem” breakpoint_1_width=”1600px” breakpoint_1_height=”6rem” breakpoint_2_width=”768px” breakpoint_2_height=”4rem”][vc_column_text]Upskill your team with instructor-led and self-paced training courses.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_column_text]

Expert services at every stage

[/vc_column_text][us_separator][vc_row_inner columns_gap=”%7B%22default%22%3A%223rem%22%2C%22laptops%22%3A%223rem%22%2C%22tablets%22%3A%223rem%22%2C%22mobiles%22%3A%221rem%22%7D” el_class=”no-br”][vc_column_inner width=”1/2″][vc_column_text el_class=”no-br”]From strategy through to implementation and ongoing management — we’re
with you at every step.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][/vc_column_inner][/vc_row_inner][us_separator][vc_row_inner css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afb%22%7D%7D”][vc_column_inner width=”1/1″][us_post_list post_type=”service” pagination=”load_on_btn” items_layout=”368″ columns=”2″ items_gap=”0.8rem” overriding_link=”%7B%22url%22%3A%22%22%7D” el_class=”grid-common-space”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_column_text]

Service Levels

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Our commitment to you

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Response Times

Priority-based SLAs with response times from 1 hour for critical issues.[/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]

NZ-Based Team

Support from specialists across Auckland, Wellington, and Christchurch.[/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]

Esri Certified

Our team holds current Esri certifications and vendor accreditations.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row us_bg_overlay_color=”#000000″ columns_gap=”%7B%22default%22%3A%223rem%22%2C%22laptops%22%3A%223rem%22%2C%22tablets%22%3A%223rem%22%2C%22mobiles%22%3A%222rem%22%7D” css=”%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%7D%7D”][vc_column width=”1/2″][vc_column_text]

Need something specific?

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Talk to our team about custom support arrangements, managed services, or project-based consulting.

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