[vc_row height=”large” us_bg_image_source=”media” us_bg_repeat=”no-repeat” us_bg_overlay_color=”_header_middle_bg” el_class=”main-banner inner-banner” columns=”1″][vc_column width=”1/1″][vc_column_text el_class=”no-br text-52″]
Get help from our ArcGIS experts
[/vc_column_text][us_separator][us_separator size=”small”][vc_row_inner columns=”2″ columns_gap=”0rem” css=”%7B%22default%22%3A%7B%22animation-name%22%3A%22afb%22%7D%7D” el_class=”no-br”][vc_column_inner width=”1/2″][vc_column_text el_class=”no-br text-52″]If you’re experiencing an issue or need assistance, the Eagle Technology Support Team is here to help. Our locally based team provides expert ArcGIS and broader technology support, ensuring you can resolve issues quickly and continue your work with confidence.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][/vc_column_inner][/vc_row_inner][us_separator][vc_row_inner columns=”3″ el_class=”align-top-bottom”][vc_column_inner width=”1/3″][us_image image=”3004″ align=”center” size=”medium” link=”%7B%22url%22%3A%22%22%7D”][us_separator][vc_column_text]
Create a case
[/vc_column_text][us_separator][vc_column_text]New Zealand and South Pacific customers with current maintenance can log a GIS product support request through MyEsri.
You can also get in touch with our team by emailing gissupport@eagle.co.nz. [/vc_column_text][us_separator][us_btn label=”Sign in to create a case” link=”%7B%22url%22%3A%22https%3A%2F%2Fwww.esri.com%2Fen-us%2Fmy-esri-login%22%2C%22target%22%3A%22_blank%22%7D” style=”4″][/vc_column_inner][vc_column_inner width=”1/3″][us_image image=”3005″ align=”center” size=”gform-image-choice-sm” link=”%7B%22url%22%3A%22%22%7D”][us_separator][vc_column_text]
Esri Support App
[/vc_column_text][us_separator][vc_column_text]Access self-help resources, talk to support agents and log cases all from the palm of your hand. See here for more information.
The app also provides quick access to knowledge articles and troubleshooting guidance. [/vc_column_text][us_separator][us_btn label=”Access the Esri Support App” link=”%7B%22url%22%3A%22https%3A%2F%2Fsupport.esri.com%2Fen-us%2Fapp%22%2C%22target%22%3A%22_blank%22%7D” style=”4″][/vc_column_inner][vc_column_inner width=”1/3″][us_image image=”3007″ align=”center” size=”medium” link=”%7B%22url%22%3A%22%22%7D”][us_separator][vc_column_text]
Call us
[/vc_column_text][us_separator][vc_column_text]Our support phone line is available Monday–Friday, 8:30am–5:00pm NZST.
Our support team is based in New Zealand, giving you direct access to people who genuinely understand your environment, systems, and local context. [/vc_column_text][us_separator][us_btn label=”0800 732 453″ link=”%7B%22url%22%3A%22tel%3A0800732453%22%7D” style=”4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row us_bg_overlay_color=”_header_middle_text_hover” columns=”1″][vc_column link=”%7B%22url%22%3A%22%22%7D” width=”1/1″][vc_column_text]
Licensing
[/vc_column_text][us_separator][vc_column_text]For any licensing queries, please email licensing@eagle.co.nz. [/vc_column_text][/vc_column][/vc_row][vc_row columns=”1″][vc_column width=”1/1″][vc_column_text]
What support inclusions does your Esri licensing entitle you to?
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My Esri
The My Esri self-service portal is your one-stop destination to access Esri products and services, log and manage support cases, create license files, manage store purchases, and much more. [/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]
Esri Online Support Centre:
Visit the Esri Online Support Centre for up-to-date technical information, through blog posts, product documentation, announcements and more. [/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]
Unlimited case support:
Support Services are available Monday to Friday, 8:30am-5pm NZST. See our Contact Us section for more information. [/vc_column_text][/vc_column_inner][/vc_row_inner][us_separator][vc_row_inner columns=”3″ columns_gap=”%7B%22default%22%3A%222rem%22%2C%22laptops%22%3A%221.5rem%22%2C%22tablets%22%3A%221.5rem%22%2C%22mobiles%22%3A%221.5rem%22%7D”][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]
User forums: Esri Community
Utilise Esri Community to engage with your peers, ask questions and share your knowledge on technical techniques for working with Esri Geospatial Software. [/vc_column_text][/vc_column_inner][vc_column_inner link=”%7B%22url%22%3A%22%22%7D” css=”%7B%22default%22%3A%7B%22padding-left%22%3A%222.5rem%22%2C%22padding-top%22%3A%222.5rem%22%2C%22padding-bottom%22%3A%222.5rem%22%2C%22padding-right%22%3A%222.5rem%22%2C%22border-style%22%3A%22solid%22%2C%22border-left-width%22%3A%221px%22%2C%22border-top-width%22%3A%221px%22%2C%22border-bottom-width%22%3A%221px%22%2C%22border-right-width%22%3A%221px%22%2C%22border-color%22%3A%22%23000%22%7D%2C%22laptops%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22tablets%22%3A%7B%22padding-left%22%3A%222rem%22%2C%22padding-top%22%3A%222rem%22%2C%22padding-bottom%22%3A%222rem%22%2C%22padding-right%22%3A%222rem%22%7D%2C%22mobiles%22%3A%7B%22padding-left%22%3A%221.5rem%22%2C%22padding-top%22%3A%221.5rem%22%2C%22padding-bottom%22%3A%221.5rem%22%2C%22padding-right%22%3A%221.5rem%22%7D%7D” width=”1/3″][vc_column_text]
Product Documentation
Esri documentation includes FAQ’s, Tips and Tricks, How-tos, Functionality matrices, best practices and much more to help you with your software. Visit the Esri Online Support Centre to start searching. [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row us_bg_overlay_color=”_header_top_bg” columns=”1″][vc_column width=”1/1″][vc_column_text]
Access additional support resources
[/vc_column_text][us_separator][vc_column_text]Explore some of our other helpful resources below[/vc_column_text][us_separator][us_content_carousel][vc_video link=”https://youtu.be/I8RAc2YndrM?si=zfXK-lhn8nLmJucD”][vc_video link=”https://youtu.be/UTp9tgSOLHc?si=quPbTdKd0JMYbyvz”][vc_video link=”https://youtu.be/nlxV3E_oI5A?si=eYJA2ZWxSy_5yckd”][/us_content_carousel][us_separator][us_btn label=”Go to the Eagle Youtube channel for more content” link=”%7B%22url%22%3A%22https%3A%2F%2Fwww.youtube.com%2F%40eagletechnologynz%22%2C%22target%22%3A%22_blank%22%7D” align=”center”][/vc_column][/vc_row][vc_row us_bg_overlay_color=”#000000″ columns=”2″ columns_gap=”%7B%22default%22%3A%223rem%22%2C%22laptops%22%3A%223rem%22%2C%22tablets%22%3A%223rem%22%2C%22mobiles%22%3A%222rem%22%7D” css=”%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%7D%7D”][vc_column width=”1/2″][vc_column_text]
Need something specific?
[/vc_column_text][us_separator size=”custom” height=”2.5rem” breakpoint_1_width=”1600px” breakpoint_1_height=”2rem” breakpoint_2_width=”1250px” breakpoint_2_height=”1.8rem”][us_btn label=”Talk to an expert” link=”%7B%22url%22%3A%22%2Fcontact-us%2F%22%7D”][/vc_column][vc_column width=”1/2″][vc_column_text el_class=”no-br”]
Talk to our team about custom support arrangements, managed services, or project-based consulting.
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